Automated IT Support Ticket Intelligence System
This project analyzes IT support tickets to identify operational patterns, understand high-priority incidents, and improve ticket triage through data analytics and machine learning.
Technologies Used:
Live Machine Learning API
This project includes a deployed ML API that predicts whether and IT support ticket is high priority. The model is served through a REST API built with FastAPI and deployed to the cloud.
Live API Documentation:
https://automated-it-support-ticket-intelligence.onrender.com/docs